THE DISCUSSION ON COMPLAINING
STUDENT A’s QUESTIONS (Do not show these to Student B.)
(1) What springs to mind when you hear the word ‘complain’?
(2) Are you a complainer?
(3) Who do you usually complain to?
(4) What complaints do you have at the moment?
(5) Have you ever complained in a restaurant, hotel, airplane or train?
(6) How often do people complain to you?
(7) How often do people complain about you?
(8) Do you have any complaints about English?
(9) What are your biggest complaints about your friends?
(10) Do men or women complain more?
STUDENT B’s QUESTIONS (Do not show these to Student A.)
(1) What kinds of things do you complain about?
(2) When was the last time you complained about something?
(3) Have you ever written a letter or e-mail of complaint?
(4) Do you like complaining?
(5) What is your complaining style – polite or aggressive?
(6) How often do you complain to yourself in public?
(7) Do you think complaining relieves stress?
(8) Do you like watching other people complain?
(9) Have you ever got a better service after you’ve complained?
(10) Why might people complain about you?
